As summer storms continue, it’s important that you have the tools and information you need should the power go out. A power outage can be stressful, but using these resources can help keep you in control.
Do you know how to report an electric outage? There are several ways you can notify us when you’re experiencing an outage.
Our new online outage reporting tool is accessible from any computer, tablet or smartphone device and can be completed in just a few easy steps. Simply visit xcelenergy.com/outage and select the “Report a Problem” tab. You’ll need the primary phone associated with your account to submit a report. Once entered, you also can request to receive a follow-up call if your initial estimated restoration time (ERT) changes by an hour or more, and when your power has been restored. Of course, you can still report an electric outage using our automated phone system by calling 1-800-895-1999.
Looking for more power outage information? While you are on xcelenergy.com, be sure to visit our electric outage map for up-to-date information and restoration times for our entire system. In addition, our Outage page has a number of resources to help you if you experience an outage, including how to prepare for an outage and answers to frequently asked questions.
Want to stay in-the-know? Follow us! If you use social media, connect with us on Facebook and Twitter to receive up-to-the-minute information during an outage. Plus, we share energy efficiency tips, community events, and much more. Simply follow the designated Facebook or Twitter page in the state in which you live. The pages are updated and managed by our staff 24 hours-a-day, and information is continually updated during large outage events.
This is just the start of our efforts to provide you with the resources and information you need during outages. Stay tuned as we continue to introduce new and improved tool.